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FAQ - Frequently Asked Questions

1. Is your company a manufacturer or trading company?

Ningbo Inno Technology Co., Ltd. is a manufacture (factory), being established in the year of 2005, owns about 100 professional employees.

All of products are made by our company.

2. Does your company provide OEM and ODM service? How can I go through the partner projects with your company?

Yes, we do.

We have strong technology department to fulfill OEM and ODM projects. We take pleasure in cooperating with our customers worldwide.

3. Are there some safety certificates of your security alarms?

Yes, there are many.

Many of Inno alarms got CE, RoHS, FCC and UL certificates, and we are now making more test certificates for other products.

4. How can I get a sample to test the performance and quality of your products?

We supply free samples if the total value under 5.00 US dollars. If you have a DHL or UPS account or other courier freight collect account, it can be used, otherwise you need to pay the courier freight to us by T/T, Western Union or Paypal in advance.

If the total value of samples is more than 5.00 US dollars, we'd like to ask you to pay for the samples and courier freight. We will send the samples to you after receipt of your payment.

5. What is your normal payment terms for orders?

The most usual payment term is T/T Bank Wire Transfer. In the actual situation, we accept 30% TT inadvance, and the balance against shipping documents, but sometimes, we need 100% payment inadvance.

The Western Union and Paypal also are well accepted, especially for small amount and urgent order.

With referrence to the Letter of Credit (L/C): if your company can open an irrevocable L/C at sight, we can accept, but note, this payment term is only for big order and big value.

6. Can I get a sole or exclusive distribution right for some product in my country?

We are very sorry to say, normally, we don't give any sole distribution right to any customers, but it depends on actual conditon. If you do need this right, please talk to our sales man for sure.

7. What's the Mininum Order Quantity (MOQ)?

Different products have different MOQ.

Safety Angel: 100pcs; Pool Angel: 100pcs; Personal Alarm: 1000pcs; Carbon Monoxide Detector: 500pcs, ect., please ask the sales man.

8. What's the delivery time for orders?

Basically, we can effect shipment in 20-25 days after receiving your deposit, however the exact delivery time depends on your order quantity and our factory's production schedule.

9. Can I get discount if I purchase more than your MOQ?


Our products price is altered with different purchase quantity. If you purchase more units, you will get a considerable discount.

10. Do you make customers' packing, like the box, instruction and logo?


Customized packing is accepted. Please provide your own artworks for new box, new instruction and new logo. Extra cost will be charged for new packing, and the price depends on different products. You can talk to our sales man.